FAQ
Your Questions, Our Answers
General Information
What is your return policy? Your satisfaction is our priority. You have 14 days from the date of delivery to return any product. To proceed with a return, please visit the dedicated section on our website and follow the guided process.
How can I track my shipment? Once your package has been dispatched, we will send you a tracking code by email. This will allow you to follow the delivery status both through our portal and on the courier’s website.
Can I modify or cancel an order I’ve already placed? Since we process all orders quickly, we recommend contacting us as soon as possible for any changes or cancellations. Our team will do its best to find the most suitable solution for your needs.
Product Information
How do I choose the right size? Each product page includes a detailed size chart to help you select the most suitable size. We recommend reviewing it carefully before completing your purchase.
Is the product available in other colors? All available color options are shown directly on the product page. If you don’t see the color you’re looking for, feel free to reach out to us to check for additional possibilities.
Payment Methods
Which payment methods do you support? You can pay using major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay.
Do you offer installment payments? For certain purchases, we offer the option to pay in installments. Please check our website or contact customer support for more details about this option.
Are my payment details secure? Security is guaranteed 100%. We use advanced encryption systems and certified payment gateways to fully protect your sensitive information.
Shipping & Delivery
What are the delivery times? Delivery usually takes 4–7 business days, although times may vary depending on the destination and type of shipping selected. For complete information, please refer to our Shipping Policy.
Is shipping free? Absolutely, all of our orders include free shipping.
Support & Contact
How can I reach customer support? Our support team is available by email at: team.cloggs@outlook.com.
Where can I share feedback and suggestions? Your feedback is very valuable to us! You can share your opinions through the Contact section on our website or by writing directly to team.cloggs@outlook.com.